Terms and conditions for using the casesolutions.gr website, communicating by all available and offered means with the operating company casesolutions Ch. Vloutis, and the current Privacy Policy

1. INTRODUCTION

This Privacy and Data Protection Policy (hereinafter the “Privacy Policy”) forms an integral part of the Terms of Use of the Website casesolutions.gr.

This Privacy Policy informs you about your rights and also about the manner and scope of processing of personal data by the company Chrysovalantis Vloutis, trading as solutions, and by our website casesolutions.gr, hereinafter collectively referred to as “solution,” which has fully complied with the General Data Protection Regulation: GDPR 2016/679. For the text of the Regulation, you may refer to the following link: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679.

2. DATA COLLECTION

The Regulation requires that any information provided to the data subject regarding the processing of data must be in a concise, transparent, intelligible, and easily accessible form. For this reason, casesolutions is engaged in handling all types of cases, which are carried out by its experienced partners for each area of work.

We collect “personal data,” which is defined as any information relating to an identified or identifiable natural person, the “data subject.” Anonymous information is not considered as such.

Solution collects personal data: (a) when you submit information via the contact form, (b) when you request the handling of a specific service from the services provided, by any fixed or alternative means of communication with casesolutions, and (c) when you make use of its services either electronically or following your physical presence.

The personal data collected is the minimum required to complete the above actions, which are identity data, contact data, and/or your financial data.

3. COLLECTION OF ADDITIONAL DATA

Due to the nature of casesolutions’ activity, it is possible that other categories of sensitive personal data may also be collected and processed, such as information relating to the professional, family, and financial situation of the client – principal – applicant for an assignment, hereinafter the “Principal,” for the purpose of undertaking a case and handling it through the company’s experienced partners, within the framework of the business relationship between casesolutions and the Principal, and always within the limits imposed by law.

If you do not wish to allow the collection of your personal data for the purposes set out herein, we may not be able to provide you with our services in the best possible way. We additionally point out that, under the Personal Data Code, we are obliged to maintain absolute confidentiality regarding any sensitive data that comes to our knowledge following our collaboration.

4. USE AND PROCESSING OF PERSONAL DATA

This Privacy Policy provides that when the use of personal data is necessary for the general provision of services by casesolution, in particular when the nature of the case is such that disclosure of personal information is required for the appropriate partner to undertake it. Furthermore, when we archive personal data for accounting and tax purposes, we again use and process them in accordance with the same article.

It is automatically deemed that the Principal accepts this Privacy Policy when they compose and send a message from the Contact Form on each internal page of the solution website, having previously accepted the Privacy Policy and consented to compliance with it, or when they have contacted the solution’s Secretariat by telephone at (2294047047), by phone call to the mobile number 6983594530, by SMS to the same mobile number, by using the Viber and WhatsApp applications on the same number, by sending a message via the casesolution Facebook page, via the Messenger application from the casesolution Facebook page, by sending an email to info@casesolution.gr, or by postal letter, upon the day and time of receipt by the relevant postal service, at the following address of solution’s registered office:

CHRYSOVALANTIS VLOUTIS
All-purpose Case Handling
10 Karamanli Avenue, Artemis, P.C. 19016
Athens, Attica, GREECE

5. ADVERTISING – MARKETING

Provided that the Principal has voluntarily accepted casesolution’s Privacy Policy through its website or through the act of communicating with casesolution, and depending on the personal data they have provided to us, a usage profile of the Principal is created, based on their personal information and any claims or demands they may have. Following this specific action, solution may send advertising messages related to its business activities, through all possible means of approach developed by casesolution: emails, SMS, Viber Messages, Messenger Messages, WhatsApp Instant Messages, Facebook Inbox Messages, and through any other technological platform.

We may send you informational messages via email (Newsletters), which will provide updates on our services and/or include additional information related to solution’s scope of work or the matter you have entrusted to us as Principals. The legal basis for the above use and processing of personal data is Article 6(1)(a) and (f) of the GDPR.

6. REQUEST FOR REMOVAL FROM UPDATES

At any time, you may stop receiving updates from us, either by using the corresponding unsubscribe link at the end of the message, or by contacting casesolution’s Secretariat at (2294047047), by phone call to the mobile number 6983594530, by SMS to the same mobile number, by using the Viber and WhatsApp applications on the same number, by sending a message via the casesolution Facebook page, by sending a message via the Messenger application from solution’s Facebook page, by sending an email to info@casesolution.gr, or by postal letter to the following address of solution’s registered office:

CHRYSOVALANTIS VLOUTIS
All-purpose Case Handling
10 Karamanli Avenue, Artemis, P.C. 19016
Athens

7. COOKIES

Casesolution uses cookies to improve online navigation and the user’s service experience within the Home page and internal pages of casesolution. The casesolution website may use cookies and unique device identifiers (such as, for example, the Apple ID for advertisers on the iOS operating system of corresponding devices and the Android Advertising ID program for devices using the Android operating system), but also other electronic tracking technologies (collectively referred to as “Cookies”), in order to distinguish each user/visitor and potential Principal from other Principals.

At the same time, in the above manner, casesolution enjoys the technological capability to provide the most optimized services each time the visitor returns to the casesolution website, navigating its pages and using its proposed services.

Cookies are also used to demonstrate and record for analysis the personalized—for each visitor—manner of using the casesolution website and the services that casesolution provides.

Cookies also allow casesolution and its collaborating third parties to identify and target the interests of visitors, in order to enhance the within-website experience with relevant content, posts, features, conveniences in finding and providing services, and advertising material.

In addition to network service providers, the casesolution website may also use additional internet technologies, such as, for example, Flash technologies, Web beacons, and pixel tags, as well as other similar related technologies, which use, provide, and transmit cookies.

Their purpose is to identify how the Principal uses the technological means employed by casesolution and also to offer the Principal advertising material that personalizes their experience according to their choices, while they are using the casesolution website, with information collected even when each visitor Principal or potential Principal navigates different websites that also use accessible cookies.

Casesolution may also use Web beacons in emails, in Newsletter chains, and in other electronic means of communication, in order to verify whether each specific message has been opened and/or read, as well as for other reasons: advertising, analysis, personalization of content and messages. Casesolution may also collect other information through Cookies using other methods, by adopting additional technologies.

Casesolution reserves the right to occasionally share information that visitor Principals or potential Principals have provided on its website, through service providers, who will cross-check this information and correlate it with Cookies that enable casesolution to communicate by any appropriate means with Principals or potential Principals. The technological means used by casesolution may facilitate these collaborating service providers to place their own Cookies within the data digitization system.

This may be done by assigning a Cookie responsible for recognizing a specific value, such as a specific area of interest of a Principal or potential Principal or a specific demographic characteristic. This process is permitted so that advertising may be delivered to each visitor or Principal of casesolution from other corresponding websites, applications, or service packages.

Most internet browsers automatically accept Cookies. The visitor to the casesolution website receives an automated pop-up window for accepting Cookies, activated by an internal plug-in of the website’s data management system.

In the event that a visitor or Principal chooses not to accept Cookies from the casesolution website, it should be noted that their ability to communicate with casesolution, receive services, modify settings or preferences, as well as their ability to interact under certain conditions with casesolution in any appropriate manner, will be significantly diminished. It should also be noted by each visitor Principal or potential Principal who does not accept casesolution’s Cookies that the advertisements they may see, follow, and generally have access to may not be relevant to their profile and interests.

8. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

• Data processing entities and applications
As a rule, the transfer of Principals’ personal data by casesolutions to third parties is prohibited. By exception, data is processed by processors acting on behalf of casesolutions. Third-party data processing entities are selected with care each time, are monitored by casesolutions, and are contractually bound in accordance with Article 28 of the GDPR.

• Auditors and professional advisors, in support of your case
Third parties, beyond lawyers, may include auditors and professional advisors such as accountants, economists, banks, doctors, the Cyber Crime Unit, Consumer Protection services, anti-fraud services for cases of malicious use, social media, if you choose to connect your account to them with the casesolutions website, and any other third party whose assistance is deemed necessary for achieving the purpose for which the Principal provides personal data to casesolutions, for handling a case or even for investigating potential handling. If required, in an individual case, casesolutions undertakes the obligation to inform the Principal accordingly in order to obtain their consent.

9. SECURITY OF PERSONAL DATA

Casesolutions has effectively implemented, both at the time of determining the means of processing and at the time of processing, appropriate technical and organizational measures designed to implement data protection principles and integrate the necessary safeguards into the processing, in such a way as to meet the requirements of the GDPR and protect your rights. Furthermore, appropriate technical and organizational measures have been implemented to ensure the processing only of personal data that is necessary for each processing purpose. Casesolutions has active procedures for monitoring potential personal data breaches, and in such a case, you will be informed immediately and simultaneously with the notification to the competent supervisory authority.

10. RETENTION OF PERSONAL DATA

The computers and software programs used by casesolutions have been configured in such a way as to minimize the use of personal information and identification data. Data is processed only to the extent required to achieve the purposes referred to in this Privacy Policy and will be stored for as long as is strictly necessary to achieve these specific intended purposes.

In any case, the criterion used to determine the retention period is based on compliance with the time limits permitted by law and the principles of data minimization, storage limitation, or rational file management by casesolutions and on behalf of casesolutions by third-party applications or companies.

11. UPDATING DATA BY SENDING FROM THE PRINCIPAL

Emails and their internal files shared by the Principal with casesolutions are strictly personal, confidential, and covered by personal data confidentiality. They are intended exclusively for the use of the recipient, who is hereby predetermined to be casesolutions. The content of emails and files may have been changed or altered without the consent of the creator. Any review, dissemination, disclosure, modification, printing, copying, or transmission of this email and/or any file transmitted with it, in whole or in part, is prohibited and may be unlawful.

Casesolutions informs that the personal data of Principals that is transmitted, received, and processed is governed by the terms and conditions of this Privacy Policy, as well as by the relevant provisions of Regulation (EU) 2016/679 and the applicable Greek and EU legislation on the protection of personal data.

12. ADDITIONAL PROTECTED CATEGORIES OF PERSONAL DATA

In any case, the following types of personal data may be collected by casesolutions and processed, such as information related to the Principal’s activity, for the purpose of processing them for the proper assertion of your rights or claims, within the framework of the transaction between casesolutions and the Principal, within the limits of legislative provisions.

Casesolutions does not collect special categories of Principals’ personal data, i.e., data “revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation” (Article 9(1) GDPR) or “data relating to criminal convictions and offenses” (Article 10 GDPR), unless they are necessary for undertaking and handling your case and representing the Principal before any competent authority or other service. By exception, data is processed by processors acting on our behalf.

13. RIGHTS OF THE USER UNDER THE PRIVACY POLICY

If you have accepted the website’s Cookies and the Privacy Policy and are also a resident of the European Union, you have, in brief, the following rights:

a. The right to be informed about how we use your personal data.
b. The right of access, i.e., the right to request a copy of the personal data we hold about you.
c. The right to rectification, i.e., to have us correct your personal data that may be incomplete or inaccurate.
d. The right to erasure (“right to be forgotten”), i.e., in certain cases, to ask us to delete personal data we hold about you (unless there is a legal reason preventing us from doing so).
e. The right to restriction of processing of your personal data.
f. The right to data portability, i.e., to request a copy of your personal data in a common file format and to transmit this data to another company, whether competitive or not with casesolutions’ line of work and services.
g. The right to object to the processing of your personal data for purposes other than the one for which you disclosed them to us.
h. The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
i. The right to lodge a complaint with the competent data protection supervisory authority in the Member State of your residence, habitual residence, or place of work.

The above rights are subject to specific rules and conditions regarding when and how you may exercise them. Access to your personal data is immediate and free of charge, as is the exercise of any or all of your rights, unless your request is unfounded, repetitive, or excessive, in which case casesolutions reserves the right to refuse to comply, within the framework of the law.

Additional information may be requested to confirm the identity of the person requesting access, for the exercise of any other of your rights as a Principal, and this condition exists as a security measure to ensure that your personal data will not be disclosed to third parties or unauthorized persons. For each Principal’s request, casesolutions has the obligation to respond within thirty (30) days. If the nature of your request requires more time due to complexity or the number of requests, you will receive a responsible notification.

14. CONTROLLER OF PERSONAL DATA

The controller is the current administrator of casesolutions, Mr. Chrysovalantis Vloutis, contact telephone 22940 47047 and mobile 694 294 7327, whom you may contact for any questions regarding the Privacy Policy, or for exercising any of your rights arising from the GDPR.

This privacy policy was updated on 17/10/2022.
Please check periodically for any modifications.